![]() ![]() Deployments could not be accelerated, reliability could not be improved any further, and the vendor feared being overwhelmed by the number of planned digital services. At the time, John Lewis & Partners had separate Delivery and Operations functions, with the application support team provided as a third party managed service. encourage teams to increase quality and share a body of accumulated knowledge, to reduce unplanned BAU work.Īs part of this work, Equal Experts was asked to help create a step change in technology operations.improve reliability from 99.0% to 99.9%, and time to resolution from 2 hours to less than 45 mins, to minimise revenue loss and costs during major incidents.accelerate deployments from weekly to daily, to improve customer experience and maximise revenue. ![]() scale delivery to many product teams in parallel, to meet business demand.In early 2018, John Lewis & Partners committed to reducing its annual multi-million pound opportunity costs, by replacing the monolithic COTS ecommerce platform behind with tens of teams building user-centric digital services. ![]()
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